What makes a 10 year warranty installation?

Mar 08

What Goes Into Our 10 Year Warranty Boiler Installations

As everyone seems thrown back when we tell them that we have a 10 year warranty as standard with all of our new boiler installations, I thought it would be a good idea to further explain how exactly we can offer such a long term guarantee.

Here are some of the things that contribute to the guarantee.

1) Gas Safe Boiler Engineers

Before a 1 day warranty can even be discussed, the engineers that are installing the boilers need to be Gas Safe registered, like all of our engineers are. The Gas Safety Register are the official licensing body and has superseded Corgi registration, which many are still familiar with as the minimum legal requirement for plumbing and heating engineers in the UK to carry out any gas work. There are many aspects to being Gas Safe Registered but some of the main features are that boiler engineers are trained to a high standard so that they can safely work with gas, as mistakes can be fatal. With regular training and testing to continually ensure competence.

It is worth noting that the Gas Safe Register is not a trade body where engineers can join should they wish. Like a driving test and licence is to drivers, the Gas Safe Register is to Gas Engineers.

2) Only The Best Boiler Engineers

Part of our ethos here is that we are “The Efficient Plumbing & Heating Company”. It’s central to everything we do which you will already know if you have used us before. I’m going to tell you now that not all Gas Engineers in Sussex are cut out for life here. They are required to complete work to consistently highest standard, in a fast, efficient and tidy manner. Time keeping, courtesy & punctuality are almost as important to us as turning up the jobs with tools in the van. It’s that important! Because he set such high standards for our engineers it has meant that one or two people who we have employed haven’t quite made the cut. This on the other hand hand has left us the certainly the best boiler engineers in Eastbourne, Bexhill & Hastings.

Naturally this is a two way arrangement. Our staff enjoy better working conditions and pay that would be difficult to achieve elsewhere. Continual education, development of personal and work skill sets are encouraged at the company.

3) ATAG Boilers

Although we are continually growing. We usually have around eight full time plumbing & heating engineers working for us at any one time, between us we literally have a hundred years “on the tools” working on and maintaining many different types of boilers. With the experience comes a wealth of knowledge of what makes and good reliable and efficient boiler and what doesn’t. We are not going to say on here but there are many we would advise that you avoid.

There are many good boiler manufacturers around, like Worcester, Veismann & Valiant. But for us ATAG trumps them all and we have no hesitation whatsoever in recommending them you our customers & clients. We use ATAG boilers with all of our new combi and traditional boiler installations as we can vouch for their reliability and performance. It doesn’t surprise us that ATAG are prepared to offer 10 year warranties on their boilers for boiler installers that are ATAG certified.

4) ATAG Certified Boiler Installation Company

Installing high quality boilers in only one part of the 10 year guarantee, the boiler itself has to be installed by a Gas Safe Registered Boiler Expert in accordance with the manufacturer’s specifications and subsequent certification provided.

Here at Southern Energy Solutions we are officially an “ATAG Certified” company so you can be assured that the boilers we install are installed exactly as they should be, for optimum performance and safety, so you won’t have to worry about anything other than sitting back enjoying your warm home, good water pressures and hot water on demand.

The only thing to keep your boiler warranty in place for the full 10 years is that annual boiler servicing must be carried out by a Gas Safe Registered engineer. This is something we can help you with too and our Boiler Servicing & breakdown plans make this super easy for you and costs a lot less than you would think. I recommend you check our servicing plans for yourself here:


5) A Super-Organised “Efficient” Plumbing & Heating Company

With all of the staff to manage, boilers to fix and install. Free Quotes to arrange, invoices & Gas Safe certificates, phone calls to receive, emails to send, automated annual servicing reminders, training courses and general day to day running of a boiler installation company in Bexhill & Hastings to manage. You need a company that can do all of this. It’s not a secret that many of the best plumbers out there are terrible at getting back to you and you may have to wait weeks to get your quote. All the while your house is freezing & the tilers can come to finish of your new bathroom.

Let me assure you right now this isn’t us!

If you come to our website, fill out one of the webforms or live chat you will be amazed at how quickly we get back to you. If you call us, we have full time staff in the office too so we will respond to your enquiry immediately and we can have a gas engineer out to you as quick as you like to fix that boiler or get the plumbing done so the tiles can be applied to your new bathroom.

To accompany this we have a state of the art CRM system so nothing gets overlooked. The system has been built with plumbing companies in mind and we have many features that even we are still impressed with. For instance, if you had an appointment booked in and just wanted to clarify what time your engineer will be with you, we can use our van trackers and tell you exactly where he is and give you an accurate time as to when to expect them without having to contact the engineer. This Maximises the engineers time so he can carry out his job as efficiently as possible. It’s little things like things that set us apart from the crowd and why we can typically be so much faster than other companies out there.