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Our New 7 Point Promise

Friday 1st of February 2019


At Southern Energy Solutions we are constantly refining and updating the way we service our customers to make sure that they have the best experience possible.

We like to think we are not like any other plumbing and heating company. A lot of companies promise excellent service but when it comes to the crunch they only care for their bottom line, which is why they are cheap and (let’s face it!) poor quality.

This isn’t the case with Southern Energy. We are often a little more expensive than other options because we go the extra mile to make sure our clients always feel like they are the priority.

We also really care about our community, which is part of the reason we try to provide its residents with the best service possible. We have local staff trained and operating in the area they live in, because we really care about Bexhill & Hastings. You can find members of our staff out and about in the local town and we really make an effort to help and contribute to the community.

This is reflected in our customers’ reviews (we can boast of a 9.78 overall rating on Checkatrade and a 4.9/5 on Which? Trusted Traders). However, we’re never satisfied, even if our customers are.


That’s why we’ve come up with a revised set of 7 promises that guarantee you a great experience when you work with us.


Here are the 7 things you’re guaranteed to get when you book with us:

  1. Your installation will be completed by fully qualified engineers; allowing you to relax in the knowledge it is safe!
  2. We only provide you with the best quality materials on the market; giving you peace of mind that they will last a long time.
  3. You’ll get an exact appointment time and a message from our engineer when they are on the way; keeping you in the know!
  4. We’ll be reliable! If one of our team is delayed or sick, we’ll allocate another; so your appointment is unlikely to move.
  5. You’ll get our 12 month guarantee on labour works completed; so you can trust we’ll do the job right!
  6. As an energy efficient supplier we’ll give you the advice to help you reduce your carbon footprint; good for you and the planet!
  7. You’ll be working with a company that is developing local people through apprenticeships; supporting your local community and the next generation.


So what are you waiting for? Call Southern Energy Solutions now on 01424 200005 or visit