A Southern Energy Solutions employed Engineer will carry out a full boiler service and system inspection once a year.
We will inform you in writing via e-mail, SMS and/or post when your service is due.
INITIAL SAFETY INSPECTION
If you wish to join one of Southern Energy Solutions’ service plans, a Southern Energy Solutions employed Service Engineer will attend your property to carry out an annual boiler service and system health & safety inspection. Should any part of your system be deemed unsafe or not to the required standards for our plan, we will charge you the standard one-off fee for an annual boiler service only.
We will meet our responsibilities under this agreement within a reasonable time unless unable to do so because of circumstances beyond our control. All standard services are offered between normal working hours – weekdays 08:00- 17:00 UK time. In particular, we will not be responsible for delays caused by our suppliers and/or their agent. Same day response only available if reported to us by 3pm, anything reported after this will be booked in as soon as possible on the following day. We will always endeavour to handle your data in compliance with the General Data Protection Regulations (GDPR) and will store any data in a secure server.
SPARE PARTS & REPAIRS
If we do not carry the spare parts your repair requires on the day, we will endeavour to find parts from our suppliers. We may not always be able to replace parts like-for-like and therefore may use an approved alternative or standard range of product. For example, parts may not always be the same design or colour as the original. Should we find any boiler parts to be obsolete we will not be able to carry out the associated works and we will instead provide a quotation for a replacement boiler. Replacement parts are subject to a £60 excess charge.
If there are 3 or more repairs required on a boiler within any 1 year period, it
will be deemed beyond economic repair. If a boiler will cost in excess of £400
to repair it will be deemed beyond economic repair. In such circumstances, Southern Energy Solutions LTD will provide a quotation to replace the boiler.