Sign up to a Boiler Servicing Plan

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To sign up to one of our Boiler Servicing Plans, simply complete the contact form and we will be in touch with you shortly.

If you have any questions regarding our plans or any of our other services, give us a call today on 01424 200 005 to speak directly to our friendly office staff.

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Our unique 7 point promise:

  1. Your installation will be completed by fully qualified engineers; allowing you to relax in the knowledge it is safe!
  2. We only provide you with the best quality materials on the market; giving you peace of mind that they will last a long time.
  3. You’ll get an exactappointment time and a message from our engineer when they are on the way; keeping you in the know!
  4. We’ll be reliable! If one of our team is delayed or sick, we’ll allocate another; so your appointment is unlikely to move.
  5. You’ll get our 12 month guarantee on labour works completed; so you can trust we’ll do the job right!
  6. As an energy efficient supplier we’ll give you the advice to help you reduce your carbon footprint; good for you and the planet!
  7. You’ll be working with a company that is developing local people through apprenticeships; supporting your local community and the next generation.

Exclusions to Service and Maintenance Contracts;

  1. Adjustments to time and temperature controls.
  2. Replacement of decorative parts.
  3. Any domestic water supply from the hot water cylinder or appliances including taps and showers.
  4. Any cold water storage cistern, mains water supply, cold water supply pipework.
  5. Inherent defects or inadequacy to the original design of the system/appliance(s) and consequential damage or 
loss arising from defects.
  6. Pipework wiring or flues buried in the fabric of the building including underfloor heating.
  7. Any defects or damage caused through malicious or willful action, negligence, or third party interference.
  8. Any defects or damage caused by fire, lightning, explosion, flood, storm, frost, impact or other extraneous cause.
  9. Any defect or damage occurring from a failure of the public electricity, gas or water supplies.
  10. Any work arising from hard water scale deposit, system contamination or damage from aggressive water.
  11. Removing asbestos associated with repairing appliance or system.
  12. Replacement or repair of thermal stores, immersion heaters or the repair of fan convectors.
  13. Replacement of any radiators, including any associated valves.
  14. Replenishment of chemical treatments.
  15. Complete appliance replacement for any reason.
  16. Replacement of internal gas supply pipework.
  17. Any increased cost of utilities, loss of water services, loss of earnings, any retrospective cost for items not 
relating to the repair of the heating components.
  18. The cost of any improvements to the heating or hot water systems.
  19. Removing sludge from system.
  20. Replacing/repairing any steel or iron pipes.
  21. Making access to the appliance/system that is not deemed reasonable.
  22. Excess of £60 Inc VAT will be charged per repair to the boiler, if the boiler requires a part.
  23. We do not offer evening, public holiday or weekend callouts/appointments and operate strictly between 8.00am and 17.00pm. Calls must be received before 15.00pm for same day response.
  24. Domestic gas/LPG boilers only.

Terms and Conditions

PERIOD OF CONTRACT: The contract will run for a period of one calendar year from the date that an agreed form of payment is accepted, subject to an engineer’s inspection. This is unless the customer has signed up for an extended contract.

ANNUAL SERVICE: A service engineer will inspect the central heating appliance(s) once a year and clean and adjust them as necessary. A visual inspection of the system will also be carried out at this time, and any remedial works actioned or quoted as necessary.

ACCEPTANCE ON TO CONTRACT: Acceptance of a system or appliance(s) on to a contract does not imply that it is installed satisfactorily or to current standards or codes of practice. Or that any spare parts are guaranteed to be available for the appliance. Please note a service chargeable at £70 Inc. VAT will be carried out on the initial subject to survey visit regardless of acceptance of cover unless prior request not to is made by the customer.

PAYMENTS AND RENEWALS: The contract renewal date will be the yearly anniversary of the original acceptance date. Renewal notices will be sent in advance of this date. The contract remains valid as long as payment is continued.

CANCELLATION OF CONTRACT: If you cancel your agreement, we will not normally give a refund. However, you are entitled to a full refund if you cancel within fourteen working days of acceptance. If you decide to cancel the agreement after this period, we will charge you a pro-rata based sum based upon the duration of the contract as long as no claims have been made against this policy. If any claims have been made full payment will be required. Southern Energy Solutions Limited reserve the right to terminate the maintenance contract at any time, giving at least one month’s notice. You will receive a pro rata refund depending on how much you have paid at the date of cancellation.